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OUR PROCESS

 
 

Building a new home can be a daunting series of events, but we have a unique and streamlined system in place to guide you through decisions and keep you informed of progress along the way.  It's a big reason why our homebuyers continually rate us high in customer service and satisfaction.  When you choose Keller Homes, you’re partnering with a local, family-owned company with nearly thirty-five years of experience. We’ve perfected a uniquely organized and thorough process that will keep you informed, excited and worry-free every step of the way.  Here's what you can expect from us.

 

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NICE TO MEET YOU

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As excited as we are to tell you our story, we're really more interested in learning yours.  When you visit one of our model homes or sales offices for the first time, you'll know you're in a different kind of place.  Our service-focused team approach ensures you end up with the right new home for you, even if it's not in the first community you visit.  Our New Home Consultants will help you evaluate all your options - from homesites to floor plans and beyond - and answer all your questions.  

FINANCING

Now there is no need to search elsewhere for financing.  We’ve partnered with three proven local lenders, who provide smart home mortgage products based on our home buyer's goals.  Our lenders wrap it all together for you, with seamless quality and service.


DESIGN STUDIO SELECTIONS

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Our extensive, award-winning Design Studio, and the experience of working with our Design Specialists in a no-pressure environment, is unlike any in the region.  But you don't have to take our word for it.  Before you ever sign on the "dotted line," we offer the unique opportunity to visit our showroom for a preview of all the features and opportunities you'll have as a homebuyer.  And once you've made the decision to build with us, you'll benefit from a thoughtfully organized series of meetings, in which our trained specialists will help you narrow your choices to get a look all your own.  Learn more about our Design Studio.

PREFERRED VENDOR MEETINGS

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We set up a private meeting with the electrical, low voltage and lighting vendors before they begin work so you can personalize your wiring needs to maximize the livability of your home.  


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INTERNAL REVIEW MEETING

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Before we begin construction, we bring members of our operations, sales, and design team together to review every detail of your home one more time.  Once the paperwork has been finalized and processed, no changes can be made.  This ensures we deliver your home on time and exactly as you personalized it.

Computer-Tracked Scheduling

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Our company-wide computer-tracked construction scheduling system is state-of-the-art.  It assures the correct sequencing of activities, which in turn allows each trade partner to perform work in an efficient and timely manner to meet our quality expectations.


KEY INSPECTIONS

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We perform mandatory inspections at several key points in the building process to ensure quality at every phase.  Our field superintendent handles some of these inspections.  Others are conducted by our independent Quality Assurance Department, which goes above and beyond the inspections required and regulated by the building department.

PROACTIVE COMMUNICATION

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Your dedicated salesperson will provide you with weekly construction email updates from site preparation to interior trim.  You're welcome to visit your new home throughout the build process, when accompanied by a member of our team. 

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CUSTOMER FRAME WALKTHROUGH

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This experience occurs just before the drywall stage of the construction process.  A quality expert demonstrates the progress and technology of your home to-date.  You'll leave with a thorough understanding of the framing, heating, plumbing, low-voltage wiring, electrical, insulation, and specialty items installed to this point.

CUSTOMER ORIENTATION

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We provide a new home orientation and walk through with a Customer Service expert to help you familiarize yourself with your home, learn maintenance procedures, and ask questions.  This is when we introduce you to your Keller Homes Customer Service Representative. 


FOLLOW-UP COURTESY VISIT

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We initiate a meeting 45 - 60 days after closing and then again at eleven months, to answer any questions you may still have.  It's a proactive approach to ensuring your satisfaction with your new Keller Home.  

WARRANTY

  • 1 Year Warranty

  • 2 Year Systems (appliances, plumbing, electric)

  • 5 Year Structural

 

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